Quality Policy
As a manufacturer of highly wear-resistant steel balls for grinding ball mills used in the mining industry, our purpose is to meet customer needs through a continually improved quality-management system; continuously review every process and improve our performance without compromising quality so as to reduce our customers’ costs; support training that develops the technical and behavioural competencies of our employees; fulfil applicable requirements; and create a safe working environment for employees and visitors.
Customer-Focused Approach
- Meeting customer needs and ensuring customer satisfaction are our primary objectives.
- Without compromising quality, we continuously review our processes, improve performance and seek to reduce our customers’ total cost of use.
- We evaluate customer feedback and use it to guide continual-improvement activities.
Employee Development and Safety
- We support training that improves employees’ technical and behavioural competencies.
- We provide a safe working environment for employees and visitors.
- We encourage a culture of communication and sharing that strengthens motivation and participation.
Compliance with Applicable Requirements
- We commit to meeting relevant legislation, standards and other applicable requirements.
- We continuously control and audit the quality of products and services and identify opportunities for improvement.
- We regularly monitor and assess performance to manage processes effectively and use resources efficiently.